| Exam Code | User-Experience-Designer |
| Exam Name | Salesforce Certified User Experience Designer (SU24) |
| Questions | 210 Questions Answers With Explanation |
| Update Date | November 08,2024 |
| Price |
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A UX Designer is using the human-centered design approach to redesign a portal that medical staff use to report on patient demographics. Which activity should come first in the process?
A. Observing the medical staff while they use their existing portal
B. Estimating the cost to complete development of the portal
C. Writing technical requirements for how the portal should function
D. Designing a mockup of how the new portal will look
What are two benefits of inclusive design? Choose 2 answers
A. Removing the need for 508 compliance
B. Extending access to more users
C. Reducing friction for users in achieving their goals
D. Tailoring a solution to one type of user
When designing a custom component that includes this clickable icon in a Lookup field: What should be used as the alternative (alt) text?
A. Image of a search button
B. Search
C. Search button
D. Image of a magnifying glass
A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs. Which approach is being followed?
A. Salesforce Declarative Design
B. Digital Declarative Design
C. Human-Centered Design
D. User Interface Design
A branding and marketing team wants to customize the theme in the external customer support site to match the style guide requirements? What should be the recommended next step?
A. Create a custom-scoped CSS style sheet.
B. Configure the Experience Builder Theme panel.
C. Override conflicting Salesforce Lightning Design System (SLDS) styles.
D. Link a company style sheet.
Cloud Kicks (CK) is building a new community portal using Experience Cloud. CK’s Designer is asked to provide examples of out-of-box functionality that will make for great customer enagement. In which three Ways Could CK's customers engage? Choose 3 answers
A. Endorsement of skills and expertise
B. Customize page layouts
C. Choose personalized branding
D. Join affinity groups
E. Recognize peers with badges
Which two UX design principles are key to creating excellent mobile user experiences? Choose 2 answers
A. Removal of all images for faster load times
B. Increase the need for typing with the onscreen keyboard
C. Consistency. across device experiences
D. Prioritization of content and UI elements on the screen
The service team at Cloud Kicks has complained about the quantity of list views available, ,making it hard find the relevant ones. In which two ways should their experience be improved? Choose 2 answers
A. Request users to create and share their list views.
B. Share list views to Public Groups and only add relevant users.
C. Remove irrelevant public list views.
D. Recommend using related lists instead of list views.
Cloud Kicks’ support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which two ways could the agent experience be made more efficient? Choose 2 answers
A. Open links in new windows when agents click on details from case widgets.
B. Use Salesforce Flow to help complete fields required for case closure.
C. Design custom Lightning Web Components for the customer to complete.
D. Complete relevant information about the customer using Lightning Record Pages.
A UX Designer has been asked to optimize a Lightning app for screen reader-assisted accessibility. How should the page be optimized?
A. Switch to a Lightning Console layout.
B. Place components in adjacent tabs.
C. Stack components on the same page.
D. Use accordions to organize components.
