| Exam Code | Advanced-Administrator |
| Exam Name | Salesforce Certified Advanced Administrator (SU24) |
| Questions | 241 Questions Answers With Explanation |
| Update Date | November 08,2024 |
| Price |
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An administrator is given a .csv file of 5,000 leads with External Id and Status fields. Theyneed to match existing and add new records with Data Loader.What action should be taken to populate the Status field on the records and add newrecords?
A. Export
B. Update
C. Insert
D. Upsert
An Administrator has been asked to grant read, create and edit access to the productobject for users who currently have the standard marketing user profile.Which two approaches could be used to meet this request? Choose 2 answers.
A. Change the access levels in the marketing user standard profile to read, create and editfor the product object
B. Create a permission set with read, create and edit access for the product object andassign it to the marketing users
C. Create a permission set with read and write access for the product object and assign itto the marketing users
D. Create a new profile for the marketing users and change the access levels to read,create and edit for the product object
What should an administrator consider when setting up and maintaining salesforceknowledge? choose 3
A. Data category visibility is assigned through roles and profiles.
B. Enabling knowledge on a user record requires licensing.
C. Article version numbers must be assigned by a knowledge manager for tracking.
D. solution category browsing must be enabled in solution settings.
E. knowledge settings mustbe configured to allow users to create an article from a case
An administrator has initiated the process of deploying changes from a sandbox to theproduction environment using theVisual Studio Code.Which three pieces of information must be supplied to Visual Studio Code during thisprocess? Choose 3 answers. * (1 Point)
A. Using SFDX commands, create a change set and add the metadata components
B. Deploy the metadata components using a SFDX command
C. Set the environment as the default environment
D. Authorize the environment in to which the changes will be deployed
E. Authorize change set connection information
Universal Containers wants to use the Omni Channel routing feature in Service Cloud.They are using assignment rules and want to ensure that the routing chosenmeets therequirements.What should an administrator take into consideration before implementation?
A. The least active routing model looks for the agent who has the largest maximum workcapacity.
B. Assignment rules are triggered whenOmni-Channel routing routes a work item to anagent and the agent accepts the work.
C. Assignment rules are triggered when an agent accepts the work and edits and saves thework.
D. If there is a tie in the Omni-Channel routing logic, Omni-Channel routes the work to theagent who most recently received a work item.
Cloud Kicks call center agents have given their manager feedback that Ittakes too long tofind relevant articles to answer questions on customer cases. The call center manager hasasked the administrator to improve suggestions displayed to agents in the Knowledgecomponent on Cases.Which setting should the administrator use to meet the requirement?
A. Turn off auto-complete keyword search
B. Highlights and Snippets
C. Enable Einstein Search
D. Selected Case Fields
The Service team at Cloud Kicks needs a way to show the current status from theAccounton the Case. This value should be on the page and is used in validation rules.What should the administrator recommend to solve this?
A. Create a cross-object formula.
B. Use a picklist field.
C. Make a Rollup Summary.
D. Add a lookup field toAccount.
Universal Containers wants to assign a task due date on one of two fields. EstimatedShipping Date or Client Need By Date, which is further in the future.Which two combined automationtools should the administrator use to create the taskrecord and assign based on date criteria?Choose 2 answers
A. Create a formula capture the MAX date.
B. Make a Process Builder to create the task.
C. Design an approval process to capture thefurthest date.
D. Configure a workflow to create the task.
Universal Containers uses a custom object to track resources called Supply Items with a lookup to Accounts. TheSupply Items records should only be visible by users that own theAccount records. What sharing setting provides the correct visibility?
A. Public Read Only
B. Private
C. Controlled by Parent
D. Public Read/Write/Transfer
Cloud Kicks has a requirement to display sensitive data only to appropriate users. Theamount m the Salary field on the User object should display data only when the user recordis being viewed by the user or by users with the MR profile. For all other users viewing theuser record, the Salary field should display the word "Confidential* as text in the field.What should the administrator to fulfill this requirement?
A. Validation Rule
B. Page Layout
C. Formula field
D. Process Builder
