Exam Code | 1z0-1038-20 |
Exam Name | Oracle Service Center 2020 Implementation Essentials |
Questions | 97 Questions Answers With Explanation |
Update Date | November 08,2024 |
Price |
Was : |
Are you ready to take your career to the next level with Oracle Service Center 2020 Implementation Essentials? At Prep4Certs, we're dedicated to helping you achieve your goals by providing high-quality 1z0-1038-20 Dumps and resources for a wide range of certification exams.
At Prep4Certs, we're committed to your success in the Oracle 1z0-1038-20 exam. Our comprehensive study materials and resources are designed to equip you with the knowledge and skills needed to ace the exam with confidence:
Start Your Certification Journey Today
Whether you're looking to advance your career, expand your skill set, or pursue new opportunities, Prep4Certs is here to support you on your certification journey. Explore our comprehensive study materials, take your exam preparation to the next level, and unlock new possibilities for professional growth and success.
Ready to achieve your certification goals? Begin your journey with Prep4Certs today!
Which six actions can have a null value?
A. Set SLAs
B. Set Disposition
C. Set Assigned
D. Set Mailbox
E. Set Status
F. Set Fields
G. Set Product
H. Set Category
Which six actions initiate the business rules engine to run their configured logic?
A. An agent edits contacts, incidents, organizations, or tasks.
B. A customer creates an incident in the end user portal.
C. A customer updates contact details via the end-user pages.
D. The rules engine is updated.
E. A customer adds more information to their incident via the end-user pages.
F. An agent creates or edits an answer.
G. An administrator compiles the rules engine.
H. An agent views the rule log.
Which five actions should you perform to configure advanced routing?
A. Configure collaboration with external users who are not agent desktop users.
B. Add product and category fields to the Live Help page of the Customer Portal.
C. Create and activate a rule to route incidents to the advanced routing incident queue.
D. Add Access Control to a navigation set.
E. Define products and categories.
F. Assign guided assistance permission to a profile.
G. Assign advanced routing permissions to a profile.
H. Create an advanced routing incident queue.
How many rows can be returned by a tabular query?
A. Unlimited
B. 100000
C. 100
D. 10000
E. 1000
Which four types are used by incidents queues?
A. FIFO
B. Round Robin (Logged In)
C. LIFO
D. Quick
E. Round Robin (All)
F. Standard
G. Advanced Routing